Scott Davis, CEO of UPS - Why Companies Fail. How Companies Win.

I had the opportunity to hear Scott Davis, CEO of UPS speak at the RILA Logistics Conference in February 2010, Orlando, FL.

Here are my notes:
Why Companies Fail. How Companies Win.

Why Companies Fail:
Too much Debt
Lost Brand Connection
Changing Consumption
Too little credit

Circuit City Case Study: Good to Great to Gone
They got distracted from their core business.
They underestimated Best Buy.
They were slow to add new technology - games/software.
They focused on short term profit vs. long term company value.

How Companies Win:
Create Clear Value (in the eye of the customer)
As your customer defines it
Redefine what your customers view as valuable
Convenience

Its the consumers world - we just live here.

Digital Commerce - mobile
Focus on Efficiency
Awareness of supply chain
Seize International Opportunities
95% of Consumers and 70% of Retail Stores are outside of the US